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JUO

Researching audience ...

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Quick Summary

1. Problem

Let's Go Vegan is a lifestyle website for vegans and plant based eaters. They would like to understand their customers in order to improve their website 

2. Research Insights
 

89% of people who turned vegan did so due to animal cruelty. People did not find the current Let's Go Vegan website easy to use. 

3. Solution

 

We redesigned the look and feel of the clients website addressing issues such as information architecture and category customisation

Project Overview

Let’s Go Vegan is a website and community dedicated to providing information and education on how to go vegan for the Australian consumer.

The objective of the website is to make the transition to a vegan lifestyle easy and enjoyable by providing recipes, product details, media, interviews and updates on vegan news from around the world and locally in Australia.

My Role

Tools

The Team

Josh Dema

Tom Cox

Alvin Yip

Charu Grover

Figma

Miro

Google Forms

UX Research
Affinity Mapping
Ideation 

Rapid Prototyping

Usability Testing

Stakeholder

Management

Time Frame

2 Weeks

The Brief

  • Improve the User Experience of the site, help Vegans find information

  • Explore any design changes for greater user interaction and experience

  • Better deliver the clients goal goal of helping people go vegan

  • Identify areas of opportunity for future content creation

  • Enable capability for writers & bloggers to contribute to the site

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The Maslow app helps young people inform their daily habits, to maintain compliance to vital health management activities such as respiratory health, pressure care management, and mental health.

Our Process

We followed the Double Diamond from end to end, delivering a high fidelity website prototype at the end of the two week sprint

DISCOVER

12

one-on-one 

Interviews

3

Different Surveys

154

Survey Responses

Surveys

The team created a survey using google forms to collect quantitative information on our target audience: Vegans and Plant-based eaters. We distributed this survey via multiple methods to maximise our reach.
 

  • The clients instagram page

  • Vegan Facebook groups

  • Reddit

  • Vegan Blogs

  • Our own networks

 

We began to understand what types of people are likely to be in the Vegan audience, and what their primary motivations are. 


 

Initial Findings

  • Ethical and animal cruelty reasons

  • Physical health and well-being

  • 18-35 year old common age bracket

  • 75%+ female

Google and Instagram Analytics

Our research indicated that 80% of the of the people that were using instagram were female in the age group 25-34, mostly based in Melbourne and Sydney.

Who is coming to the Website?

  • 71% female

  • 45% aged 25-34

  • 25% aged 18-24

  • Bounce rate of 73% (50% is acceptable)

Who are their Instagram Audience?

  • 80% female

  • Predominantly aged 25-34

  • Most in Melbourne and Sydney

The Spectrum of Plant-Based Eating

I created a visual representation of diet types from omnivores (meat-eating) to Vegans (plants only)

Interviews

The team conducted 12 interviews in order to get a deeper understanding of the pain points that Vegans and Plant-Based eters may experience. The Vegans that I spoke to were very generous with their time and gave me a valuable insight into their lifestyle. 

 

A diet or a lifestyle?

We wanted to understand:

  • Why they chose to go vegan

  • What challenges did they face when they first went vegan

  • Where do they go for information about veganism

  • What ongoing challenges to they experience in maintaining their vegan lifestyle 

 

Ethical Reasons

Many people reported watching a vegan documentary or learning about the cruelty in the animal industry as the reason they went vegan

Personal Health

The other main group was people who transitioned to veganism in the hopes of improving their own personal health. This group sometimes started off as Flexitarians before going fully vegetarian or vegan

Affinity Mapping

The team used a Miro board to synthesise our findings

Affinity Mapping Board

What We Found

Vegan Pain Points​

 

  • Time spent researching and preparing vegan meals

  • Cooking vegan foods

  • Living with a partner who was not vegan

  • Dining out with friends. 

  • Eating out can be a hastle

  • Getting nutrition right can be difficult

  • The cost of premium vegan products

  • Social Aspects, some people reported a stigma against veganism

DEFINE

User Personas

In order to visually represent our research findings, we created a primary and secondary persona. These user personas represent an aggregate of the needs, motivations, pain-points and goals we found in our research.
User personas were a useful tool in communicating with out client, and enabled them to get on the same page as un in our understanding of the user. 

 

Samantha 

Kelly

Primary Persona

Samantha Jones, is 24 year old registered nurse who recently went vegan after learning about the animal industry. Sam's primary motivation for going vegan is to counter animal cruelty, and she wants to have her voice heard! Dubbed the "instagram vegan" Sam uses her pseudo-influencer status on instagram to raise awareness about her cause.

Samantha's pain points include not being comfortable eating out with friends, she wants more '
veganised' versions of omnivorous foods such as vegan mac-and-cheese. 

Secondary Persona

Kelly Knox is a recently qualified therapist living in suburban Melbourne. Kelly has been a plant based eater for 5 years and likes to feel good about what she is putting into her body. As a busy professional Kelly doesn't have a lot of time to research vegan recipes, go shopping, or cook meals. Sometimes she starts to feel fatigued during the day when she has not eaten the right nutrients.

Kelly needs a way to quickly access information on vegan foods, and to know exactly
how to get the right nutrition

Journey Map

Another artefact we developed was a journey map.

This map documents the
emotional highs and lows of Sam's journey into veganism. Sam watches a documentary on animal cruelty and has a strong emotional reaction, enough to make her research more into the mistreatment of animals by the food industry. Sam makes a commitment to go vegan (without fully understanding it!) and spreads her thoughts on instagram to her network. 

How Might We...?

At this point we had a strong understanding of our user base including their needs, desires, and pain points. It was time to write our How Might We Statements. 

How might we provide resources to vegans so that their daily lives are more easy and effortless

How Might We give Sam the tools to lead a Seamless Vegan lifestyle

How might we reduce the amount of food prep and cooking time for the time-poor vegan so they can fit veganism into their lifestyle.

How Might We increase our reach 

for LetsGoVegan to non-instagram users

DEVELOP 

IDEATION and MVP

In good UX style we facilitated a co-creation ideation workshop with the client. We used a process called crazy 8's to come up with ideas. We kept our personas mind during this process, ensuring that our proposed solutions would meet their needs. 

We mapped our ideas onto a MVP venn-diagram of 
Desirability, Feasibility and Viability. This process helped us to assess which of our ideas would be suitable to move forward with. 

One of our early ideas was a 
Vegan Food Delivery Service. However we decided to pivot away from this idea keeping in mind we only had two weeks with the client. This solution was not viable.

 

 

 

The result of the ideation session was to redesign the Let's Go Vegan website, optimising it for the needs of users just like Sam and Kelly

 

SOLUTION

Testing the Current Website

At this point in the process we ran some usability test on the current let's go vegan website, to determine what was not working well. See what some of our testers had to say below


 

"I wasn’t sure where to look for reasons to go vegan"

"I wasn’t sure where to look for reasons to go vegan"

"I'm frustrated by the lack of partial or predictive search on the search bar"


The search interface is not intuitive, took me a while to figure out where do I need to enter search text in the box

Card Sorting Dendrogram

A card sorting activity was used to understand the natural associations between currently existing categories on the website. Our dendrogram showed us that the current website Information Architecture was not logical for users

Card Sorting Dendrogram

User Flow

Using the results from card sorting, I designed a new user flow, keeping in mind that users would be visiting the website from either Instagram or from their desktop computer.

 

We wanted to put our personas first, and cater to Kelly with her need for quick access to recipes, health and nutrition. And Samantha, who is focused on being apart of that vegan community, and being able to share resources.

User Flow

DELIVER 

Key Features

In response to our current state usability testing, we identified the following features to add/change on the website. 

We could see these features directly addressing our persona pain points, for example

Location-based search would to address the social needs of Samantha who found eating out a major pain point. Whereas a new recipe filter would allow Kelly to save time when shopping and cooking vegan meals

It was time to prototype and test


 

Key Features

  1. Clear Mission Statement

  2. Location Based Search

  3. Improved Site Navigation 

  4. Filter Recipes

  5. Reduce Scrolling on pages

  6. Vegan Community Page

  7. Rating and Sharing Functions

  8. Enquiry Form

Prototyping 

Our website design went through three stages of development, Low Fidelity, Mid Fidelity and High Fidelity. 

Low Fidelity​

Medium Fidelity​

High Fidelity​

 

In order to validate our website design, our team conducted 3 rounds of testing (low, medium, and high fidelity) in order to check feature desirability and reveal possible usability problems.
 

Our testing goals were to:

  • Validate that the features we added were desirable to the target users

  • Test the changes we made to the client website's information architecture to facilitate easier navigation

  • Capture real reactions to the new features we had designed
     

Time to test

Testing Feedback

Feature

Description

Painpoint

Test Feedback

We kept track or our user testing throughout the process, this helped us with our final design 

The Final Product

 

After implementing our testing feedback we presented the final product back to the client. 

The client were very happy with the thorough research and understanding we had of the customer. They indicated their excitement to implement the website features we had designed
 

"We really felt that you and the team were 'all in' and the data/wireframes and feedback will be an invaluable asset to us, so thank you."

- Feedback from Let's Go Vegan Founders

Watch a video of the high fidelity prototype here, showcasing all the new features

REFLECTION 

Things I learned from this project​

 

  • Client Management - Our client was not very clear about what they wanted us to deliver at the very start of the sprint. This taught me a valuable lesson in using that first meeting to really understand what their goals are. 
     

  • Scope  - In the first week we cast our research net very wide, while we got a very good understanding of the customer base, many of our proposed solutions were not viable within a 2-week timeframe
     

  • Platform - In our research we identified that a large portion of users would access the website from their phone, if we had more time we would have designed a responsive mobile version of the page too. 

  • Design System - Our prototyping process was slowed down by a lack of cohesive design system. In the future I would implements a design system so components would not have to be created at each iteration.

 

© 2020 Joshua Dema

dema.joshua@gmail.com

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